Information we collect

It’s easy to feel unsure about what information websites really gather. Here’s what we actually collect and why it matters:

• Personal identification details you provide, such as your name, email, or phone number, when filling out forms or making enquiries.
• Technical data automatically collected during site visits, like browser type, device information, and IP address.
• Cookie data for analytics and performance, with an option for you to manage or decline non-essential cookies.
• Records of your service requests and communication history, so we can support you better in the future.

How your data is used

Wondering why we collect your information? We only use your data to provide services, improve our website, respond to your requests, and meet regulatory requirements.

• To provide the services and resources you request from us.
• To personalize your experience and respond to your enquiries effectively.
• To improve our website, services, and communications through basic analytics.
• To comply with legal, regulatory, or contractual requirements that apply to our business.

Legal grounds for processing

You may wonder if we’re allowed to process your information. Malaysian law requires us to be clear on this. Here’s what guides our actions:

We process your data on the basis of your consent, for providing requested services, and to meet our legal obligations under Malaysia’s Personal Data Protection Act (PDPA). We do not use your data for purposes beyond what’s described in this policy.

Data sharing

You may worry that sharing your details means losing control. Here’s how we handle your data when it comes to third parties:

• We do not sell or rent your personal data to third parties. Sharing only occurs when necessary to deliver services you’ve requested, or to comply with legal requirements.
• Any third-party service providers we use are carefully selected and required to maintain strict confidentiality and data security standards.
• If required by law, we may disclose data to authorities, but only to the extent legally necessary and with respect for your privacy.

How we protect data

We understand the anxiety that comes from not knowing how your information is handled. We use secure technologies and strict internal protocols to protect your data from unauthorized access, alteration, or loss. Our team regularly reviews security practices to ensure your personal details are managed safely.

Your data rights

We respect your rights over your own data. Here are the main options you have under Malaysian law:

• Request access to your personal data at any time.
• Ask for corrections to any inaccurate or incomplete information we hold about you.
• Request deletion of your personal data, subject to applicable legal requirements.
• Withdraw your consent for data processing (where consent is the legal basis), and request restrictions where appropriate.

Cookie usage

Cookies help us improve your experience and keep things running smoothly. Learn how we use them by visiting our detailed cookie policy.

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Contact details

If you have concerns or questions about your personal data, we know it can feel overwhelming. Our team is committed to providing answers in clear, plain language. Please use the contact details below to get in touch about privacy matters, data requests, or clarifications.

Policy updates and notifications

We occasionally update this policy to reflect changes in laws, technology, or our services. If there are significant updates, we’ll post a clear notice on this page. Please check here regularly for the most current version.